System Maintenance
Whether you’re looking for a competitive quote for your system maintenance, weather its for a Mitel maintenance package or upgrading or replacing your existing system, Maximum have the expertise to meet your needs
Maximum offer a comprehensive range of maintenance solutions that can be tailored to suit the specific requirements of your business. Our standard contract cover starts from Monday-Friday 0900-1730 excluding bank holidays up to bespoke service level agreements 24/7 365 days of the year.
Our Engineers and technical support team are highly trained and qualified by leading manufacturers, providing exceptional service, skills and expertise to all of our customers.
Maximum is a Mitel accredited Partner enabling us to provide a high quality service and support for all of there products. We work in close partnership with Mitel allowing us to utilise there expertise and support whenever required assuring our customers of the best possible support for there communications solutions.
All support calls and enquires are managed through Maximum’s Service Desk including updates, resolutions, remote diagnostics and onsite support. The Service Desk also carries out any remote programming requests, name changes re routing DDI numbers voice mail support and general technical advice.
Maximum Maintenance can offer both standard and fully bespoke maintenance contracts and support for your telecoms equipment.
Examples of Cover:
Although we can create you a fully-tailored solution, we also offer some standard maintenance packages for your business.
Bronze Maintenance:
Monday-Friday, 9am-5.30pm, 16-hour response for partial failure, 8-hour respone for system crash.
Silver Maintenance:
Monday-Saturday, 9am-5.30pm, 8-hour response partial failure, 4-hour response for system crash.
Gold Maintenance:
Monday-Sunday, 9am-5.30pm, 8-hour response for partial failure, 4-hour response for system crash.
SLA Maintenance:
Maximum can design a bespoke service level agreement, specific to your business requirements.