Practice Management Reports
When the Health Care Provider is using the IN number service we will be able to supply Incoming Call Reports (ICR).
- We generally provide these on a monthly basis but it can be more frequent if required.
- These reports will show how efficiently the Providers are handling calls.
- These statistics should be used to indicate what call handling changes need to be made to improve access for callers.
- The reports can be used to show staff what level of service is being offered.
- They will indicate if, for example, sufficient exchange lines are deployed and enough staff are available to handle call attempts at peak times.
- Large amounts of funding can be lost if the Practice cannot improve their efficiency in patient call handling.
- We will use these reports as a guide to design and build a tailored communications solution for each individual Provider.