NHS Directives
The Department of Health's aim is to improve the health and wellbeing of the people of England . Its work includes setting national standards and shaping the direction of the NHS and social care services, and promoting healthier living. Health and social care services are delivered through the NHS, local authorities, arm's length bodies and other public and private sector organisations and has six objectives.
To improve and protect the health of the population, with special attention to the needs of the poorest, and those with long-term conditions by:
- Supporting people with long-term conditions to live healthy lives.
- Continuing high quality planning against emergencies such as a flu pandemic.
To enhance the quality and safety of services for patients and users by:
- Improving access and responsiveness in primary and urgent care.
- Shifting more services from secondary to primary care settings.
- Developing stronger standards and safeguards for patients.
- Improving patient safety.
- elivering effective medicine management.
To deliver a better experience for patients and users by:
- Supporting delivery of more personal care and services for patients and users.
- Establishing a new Health Insight Unit to improve our understanding of public and patient needs
To improve the capacity, capability and efficiency of the health and social care systems by:
- Building new service capacity and increasing the diversity of NHS provision
- Continuing to promote learning and research.
- Helping the NHS make appropriate use of genetic knowledge and technology as it emerges.
- Acting to ensure that health and social care incentives promote effectiveness and efficiency.
To improve the service we provide as a Department of State to, and on behalf of, Ministers and the public, nationally and internationally by:
- Supporting health and social care delivery through effective research and development.
To become more capable and efficient as a department, and cement our reputation as an organisation that is both a good place to do business with, and a good place to work at by:
- Developing the Department's information and business systems.
- Reinforcing new business processes, including the role of the Customer Service Centre.
- Strengthening our engagement with external stakeholders.
- Maintaining a programme of continuing business improvement.
We aim to improve the health and wellbeing of the patients whom we cover for their subscribing practices. Our ethics enhances the national standards and is in line with the shaping of the NHS direction of promoting healthier living.
Our services are delivered in line with the NHS guidelines, and as private sector organisations we meet the relevant parts of the six DOH objectives. Practices using us will be seen as a cutting edge, meeting and exceeding patient's clinical demands, improving patient telephone access and having full contingency planning.
The whole solution allows for savings across the spectrum of the services we provide, with the greater savings falling to those who choose us as a provider solution whilst working in partnership to improve their practices patients care.
Practices that embrace this solution may in many cases make cost saving over the period of their contract.