Enhanced Single Call Access Service
What is Single Call Access?
It’s a communications service we deliver via a number from the Intelligent Network (IN).
This service allows calls to be pointed at the right place at the right time. When surgery is open, calls are pointed at the surgery and when the surgery is closed or not taking calls, calls are pointed at the appropriate In-Hours or Out-of-Hours service provider. Patients only need one number to contact Primary Care 24/7 x 365. This has been an NHS directive since 2004.
What is Escas™?
This is Enhanced Single Call Access Service. This service provides additional functionality when the surgery is taking calls. These are:-
1) Auto Attendant.
2) Interactive Voice Response.
3) Time of Day Routing.
4) Tailored Message Service.
5) Call Queuing.
Escas™ has been designed simply to improve patient access via the telephone.
Escas™ is not a “one size fits all” solution. Each surgery can design a service that best suits their operational needs.
Escas™ changeover is not disruptive to patients. As your existing 0845/0345 and or 0121 number remains in place, patients are migrated to this new service over a period of time.
Another Innovative Clinical Service from MMR