Communication Systems
We provide Internet Protocol (IP) and Computer Telephony Interface (CTI) compatible Digital Telephone Systems to improve communication. Many NHS sites, especially doctors’ surgeries have systems which utilize outdated and obsolete equipment: in some cases systems are over 25 years old. Telephone Call Recording is also being widely deployed within many NHS institutions to record accuracy of advice/diagnosis and help improve call quality and curb abuse from callers.
- We recommend an IP solution so that NHS Service Providers are ready for the N3 Voice network which became widely available in 2009.
- CTI compatibility means the Practice will be able to merge voice and data systems, aiding seamless communication.
- Of course, in the telecoms world, digital is faster and much more efficient.
- Until fairly recently Telephone Call Recording was considered by many to be an expensive luxury.
New technology has dramatically reduced costs and makes it affordable for most of you.
- As calls are encrypted they are irrefutable evidence of the content of a call.
- Calls can be easily located and replayed via a user friendly screen, using logical search criteria.
- All systems can be remotely maintained which aids service.